Queue spike, Backstage Burgers: wait time exceeded 22 min. 38 guests currently holding. Nearby alternatives: Garden Kitchen (12 min), Apex Coffee (5 min).
Dismiss
Stage Bar went dark at 10:28 AM. Staff dashboard unreachable. Ops managing queue remotely. Cash mode active.
Ops notified
Gross Revenue
28.4k
↑ 12% vs last event
Orders Fulfilled
1,247
↑ 8%
Avg Queue Wait
11m
Target: 8 min
Upsell Conv. Rate
34%
↑ 6pts vs target
Queue Health Scores
per attraction / vendor
DJ Masterclass
Zone B2
35m
Busy
Backstage Burgers
Zone A3
22m
Spike
Backstage Tour
Zone A1
8m
Good
Photo Booth
Zone A3
5m
Good
Apex Coffee Co.
Zone B1
5m
Good
Stage Bar
Zone A2
n/a
Dark
Garden Kitchen
Zone A4
12m
Good
Revenue · By Hour USD
PEAK HOUR
10:00–11:00
PEAK REVENUE
$1,691
UPSELL CONTRIB.
$2,634
Upsell Funnel · Impressions → Conversions
Impressions
100%
Clicks
72%
Conversions
34%
Revenue
Top converting recommendation
DJ Masterclass → Backstage Burgers upsell
62% click-through after joining the DJ Masterclass queue
62% click-through after joining the DJ Masterclass queue
Lowest performing
Stage Bar cross-sell, 9% CTR. Consider repositioning or reducing weighting.
Vendors
Live status across all vendor stalls for this event.
Vendor
Zone
Status
Action
Backstage Burgers
4 items · self-onboarded
A3, Gate 7
● Live
No action required
Stage Bar
4 items · ops-built menu
A2, Gate 6
Dark
Apex Coffee Co.
3 items · self-onboarded
B1, Gate 9
● Live
No action required
Garden Kitchen
3 items · self-onboarded
A4, Gate 8
● Live
No action required
Backstage Burgers
423
Orders · $2,674
Stage Bar
198
Orders · went dark 10:28
Apex Coffee Co.
389
Orders · $2,206
Garden Kitchen
237
Orders · $1,138
Revenue Report
Post-event summary · 25 March 2026 · Summer Live Festival
Gross Revenue
$7.7k
Across 4 vendors
Orders Fulfilled
1,247
Avg $6.2 / order
Upsell Revenue
$2.6k
34% of total
Refunds Issued
$327
4.2% of gross
| Vendor | Orders | Revenue | Upsell | Refunds | Net |
|---|---|---|---|---|---|
Backstage Burgers Zone A3 | 423 | $2,674 | $874 | −$115 | $2,559 |
Stage Bar Zone A2 · went dark 10:28 | 198 | $1,726 | $496 | −$150 | $1,576 |
Apex Coffee Co. Zone B1 | 389 | $2,206 | $790 | −$38 | $2,168 |
Garden Kitchen Zone A4 | 237 | $1,138 | $474 | −$24 | $1,114 |
Walkaway Analysis · Where Guests Dropped Out
1
Backstage Burgers
Queue viewed but not joined
$1,144
2
Stage Bar
Vendor dark, redirected guests
$844
3
DJ Masterclass
35+ min wait deterred joins
$490
4
Garden Kitchen
Low traffic zone, discovery issue
$256
Privacy-Compliant Guest Data Export
First-party guest data collected via the WYW platform. All data processed under GDPR and applicable privacy frameworks. Export includes anonymised behavioural data only, no PII unless guest opted in.
4,823 guests scanned in
2,341 opted in to marketing
Consent recorded for all
Vendor League Table
Performance ranking across all vendors. Useful for contract renewals and future event invitations.
Rank
Vendor
Revenue
Orders
Avg wait
Issue rate
Score
1
Apex Coffee Co.
Zone B1
$2,168
389
5m 10s
1.8%
94
2
Backstage Burgers
Zone A3
$2,559
423
14m 22s
4.2%
81
3
Garden Kitchen
Zone A4
$1,114
237
11m 04s
2.1%
76
4
Stage Bar
Zone A2 · outage event
$1,576
198
22m 11s
9.4%
54
Scoring Methodology
Revenue (30%)
Total net revenue after refunds. Normalised against expected capacity.
Speed (30%)
Avg prep time vs configured target. Sub-target scores full marks.
Issue Rate (25%)
Disputes, wrong items, and no-shows as % of total orders.
Availability (15%)
Uptime during event hours. Outages and dark periods penalised.
Emergency Overrides
Direct intervention on live vendors, orders and queues. Every action notifies the affected guests and is recorded in the incident log.
Target
Reason (required, shown to guests)
Internal note (optional, ops log only)